Question 1

Why should I buy from 11 Ravens?

Accepted Answer

We care deeply about bringing your vision to life. You’ll have more choices to make your items truly special and unique than anywhere else.

We care deeply about quality. We manufacture our products in California, and every piece is hand-crafted by a team of expert artisans who specialize in game room tables. Every piece goes through a rigorous quality-control stage to ensure that every piece leaving the factory is 100% perfect.

We care deeply about making sure that the tables aren’t only built right, but that they are delivered and installed with the utmost care and expertise. During our ten years in business, we’ve build connections with the best pool table installers in the country, and turn to these local installers to deliver and the install the pieces we build with the highest level of care that we expect.

We become family. Whatever you may need, anytime - we become your game table guys.

Question 2

I know I can customize the finishes on my table, but can I also request to have one of your designs modified?

Accepted Answer

Yes, in addition to giving clients hundreds of options to customize the finishes of their table, clients are welcome to request design modifications.

Question 3

What size pool table should I get?

Accepted Answer

The first thing to consider when choosing your pool table size is how much space you have. Standard cue sticks are 57” long, so it’s ideal to have 5’ of space around your pool table to the nearest walls or obstacles (furniture that a cue stick will clear can be in closer proximity). Cue sticks also come in 52”, 48”, 42”, and 36” length, but again, 57” is standard. The second thing to consider are your goals. If you’d like to get the same size table the pros play on, you need the 9’ table. It will provide the most challenging game. If you want the size that most people purchase for their home, you need the 8’ or the 8.5’OS size, and if you want the size most commonly found at pubs and bars, you’ll need the 7’ table. If you are purchasing the pool/ping pong/dining conversion table, we recommend purchasing the 108” x 60” table. This is regulation size for ping pong tables, and a popular size for pool, so you get the best of both worlds.

Question 4

What size shuffleboard should I get?

Accepted Answer

The first thing to consider when choosing your shuffleboard table size is how much space you have. It’s ideal to have 3’ of space on each end of your shuffleboard. The second thing to consider are your goals. If you’d like to get the same size table the pros play on, you will need a 22’ table. It will provide the most challenging game. If you want the size that most people purchase for their home, go for the 12’, 14’, or 16’ table.

Question 5

How does shipping, delivery and installation work?

Accepted Answer

When your order is complete, we will arrange for packing and crating of your items. We will then ship your order to a shipping terminal within a 10 mile radius of your home, and arrange for a reputable installer to pick up your order from the shipping terminal, deliver it to your home, install the items and dispose of the crates. In short, everything will be handled for you from start to finish.

Question 6

Will the install team you hire also hang the cue rack / dartboard I purchased?

Accepted Answer

No, pool table installers are not insured to hang items on walls, and therefore are not able to perform this service. Our cue racks and dartboards are simple to install, and can be handled by any good handyman.

Question 7

Do you allow order changes?

Accepted Answer

Once we have finalized your order, we are not required to accept order changes. However, we will accept reasonable changes to orders with the following conditions:

1. Request must be submitted in writing

2. Request must be received in time to be implemented

3. Changes may be subject to additional charges for materials, labor, and processing

Question 8

Do you charge tax?

Accepted Answer

11 Ravens does not charge tax for orders installing outside of California. Orders installing within California are responsible for a sales tax based on the address of the home where the installation will take place. To obtain a tax exemption for resale purposes, a resale certificate must be provided.

Question 9

What is your lead time?

Accepted Answer

Our current lead time for all items is 12-16 weeks. This lead time begins when two conditions are met:

1. The Purchaser’s 50% deposit is received

2. All details pertaining to the order have been specified and all required approvals (finish samples, shop drawings, etc) have been received by 11 Ravens. Delays on the part of the purchaser/client/designer to approve samples, select finishes, sign off on shop drawings, etc will directly delay production. Lead time cannot begin until all approvals and signoff have been completed.

Question 10

Is an expedited lead time available?

Accepted Answer

Sometimes. It depends on what is already in production at the factory, and on the details of the item(s) you wish to order. We encourage you to call and ask.

Question 11

Once my order is ready, how soon will I receive it?

Accepted Answer

That depends on your location. If you are local to the Los Angeles / SoCal area, your order can be delivered within 24 hours of its completion. If you are in NYC, for example, shipping to NYC takes 4-5 business days, and then a couple more days for the items to be picked up by the installer and to be delivered to you. If your order is international, generally air freight is 5-7 days and ocean freight is 30-40 days.

Question 12

How do I place an order?

Accepted Answer

You can contact info@11ravens.com or call (310) 741-1681 to discuss your order. We’ll walk you through all of the details. Once your order details are finalized, we’ll send you an invoice to review and sign. You’ll also have to provide a 50% deposit. Your order will immediately go into the production queue and the lead time will begin.

Question 13

When do I pay the balance for my order?

Accepted Answer

The balance for your order is due once your order is complete and before it leaves the factory. We provide pictures of your completed items before we request the balance payment.

Question 14

What if my items get damaged in shipping?

Accepted Answer

We insure all items we ship, so if an item is damaged in shipping, 11 Ravens will be fully responsible for either fixing the damaged item or building a brand new item. Shipping damages are very rare, as we take great care to properly wrap and crate all items.

Question 15

What if my items get damaged during installation?

Accepted Answer

11 Ravens will be fully responsible for either fixing the damaged item or building a brand new item.

Question 16

Can I receive progress pictures of my items while they are in production?

Accepted Answer

We do not provide pictures of items in production, however we are happy to send pictures of completed items.

Question 17

Do you provide finish samples?

Accepted Answer

Absolutely, call us at 310-741-1681 or email us at info@11ravens.com. Stock samples are shipped within 24 hours; custom samples may take 7-10 business days for us to complete.

Question 18

Do you provide custom renderings?

Accepted Answer

Yes, we are happy to provide custom renderings.

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